877-793-3278 [email protected]

Avancé Embroidery Machine Support

You may notice that the FIRST thing that any of our tech support personnel will ask during any help session is:

“Have you been to training?”

The reason they do that is simple; operating an embroidery machine, sewing out a design, choosing the right supplies are all inter-related. So getting trained one problem at a time is a recipe for frustration, not success.

You can schedule training here.

 

How Support Works:

Step 1: Use the Troubleshooter below. Answer yes or no questions and follow video instructions to the most common issues.

Step 2: If the Troubleshooting steps didn’t help, ColDesi has an advanced tech support ticketing system we use to make sure everyone gets the help they need as quickly as possible. When you complete the Ticket form it is put into the queue for the next available qualified technician. Because some days we get more support requests than others, and some problems take more time to solve than others, our response time varies.

TIP: Include a detailed description of the problem AND photos or videos if you can. 

It’s VERY important to us that you get back up and running as quickly as possible, so you will hear from us as soon as possible.

Open that support ticket here. Or email [email protected]

New Avancé Support Troubleshooters

Designed to get you back up and running as quickly as possible.

 

We’ve taken the top 10 most common support questions and built a brand-new troubleshooting tree to help you get back up and running as soon as possible… without having to fill out a support request!

Simply answer a few Yes or No questions about your issue and the system will lead you through a series of simple fixes, including video instructions. If for some reason the Troubleshooter steps don’t resolve your issue, you’ll still be prompted to complete a support request – already haven taken those first steps to a solution.

Avancé Troubleshooters

Trims Are Failing

Thread is pulling out of the needle

Thread is looping on my design

Thread is shredding while sewing

I am getting a “No Needle” or “Color Change Overtime” error

Needles are not stitching

I am breaking needles

I have long threads (tails) on my sewouts

I am getting lots of thread breaks

I can’t load a design from my USB thumb drive

Most Frequently Asked Questions

And here are our most common requested tips, tricks, maintenance instructions and more.

Frequently Asked Questions

Greasing The Wiper Bracket

Oiling The Right Side Of The Machine

Oiling The Shaft and Linkage on the Right Side of the Embroidery Head

Oiling The Needle Bars and Lower Felt Pads

Oiling The Color Change Bearings

Oiling The Left Side Of The Embroidery Head – Reciprocator Rod

Oiling The Bed Arm

Greasing The Color Change Gear

Greasing The LM Guide

Assembling the Stand

Repair Design Memory Pull Compensation

Rotating a Design

Sewing a Flat

Sewing Applique

Sewing a Cap

Selecting a Design

Needle Overview

Using the Start Button (Jog)

Clearing Error 100

Changing a Needle

Centering and Tracing

Powering Up Errors

Cleaning Bobbin Case

Deleting Designs

Emergency Stop

Dividing a Design

Hooping Flats

Selection of Backings

Control Panel Overview

Anatomy of the Avancé

Repairing a Design with Float

Combining Designs

Design Repeat

Loading/Replacing a bobbin

Cleaning Rotary Hook Area & Oiling Trimmer Blade

Switching Hoops

Speed Adjustments

Oiling Rotary Hook

Threading/Re-threading

Unpacking your Avancé

Using the Cap Gauge

Powering on your Avancé

Thread Breaks and Bobbin Run Out

Memory Management

Loading a design

Installing the table

How to set tension

Float Function and Why

Emergency Stop in Shipping Error

Offset Function

No Needle Errors

Complete Daily, Weekly, and Monthly Maint Procedures

Hooping Caps

Multihead Machine Maintenance

Avance Tutorial

Anatomy of the Avancé

Unpacking your Avancé

Powering on your Avancé