Avancé Single-Head Embroidery Support
New Avancé Support Troubleshooters
Designed to get you back up and running as quickly as possible.
We’ve taken the top 10 most common support questions and built a brand-new troubleshooting tree to help you get back up and running as soon as possible… without having to fill out a support request!
Simply answer a few Yes or No questions about your issue and the system will lead you through a series of simple fixes, including video instructions. If for some reason the Troubleshooter steps don’t resolve your issue, you’ll still be prompted to complete a support request – already haven taken those first steps to a solution.
Trims Are Failing
Thread is pulling out of the needle
Thread is looping on my design
Thread is shredding while sewing
I am getting a “No Needle” or “Color Change Overtime” error
Needles are not stitching
I am breaking needles
I have long threads (tails) on my sewouts
I am getting lots of thread breaks
I can’t load a design from my USB thumb drive
Most Frequently Asked Questions
And here are our most common requested tips, tricks, maintenance instructions and more.
Frequently Asked Questions
Greasing The Wiper Bracket
Oiling The Right Side Of The Machine
Oiling The Shaft and Linkage on the Right Side of the Embroidery Head
Oiling The Needle Bars and Lower Felt Pads
Oiling The Color Change Bearings
Oiling The Left Side Of The Embroidery Head – Reciprocator Rod
Oiling The Bed Arm
Greasing The Color Change Gear