877-793-3278 support@coldesi.com

ColDesi Training

We KNOW how important training is to the success of custom apparel or UV Printer based business.

Our customers that go through our training courses start making money faster, waste less time and material learning how to use their equipment and are much more likely to be successful.

So in order to help our customers Achieve Dreams, we have developed the best and most varied training options in the industry. We use cutting edge software and learning management systems and the best practices of instructional design techniques. The end result is that we can deliver the information you need, help you develop the skills you need, in a surprisingly short time span.

Almost all of our equipment comes with training included. If you reached this page and you did not purchase your ColDesi equipment directly from us, or you’ve chosen a budget bundle product without training we HIGHLY encourage you to add it now. Click through to http://training.coldesi.com now for those purchase options.

IF TRAINING WAS PART OF YOUR PACKAGE YOU DO NOT PAY FOR THE SELF-PACED TRAINING. IF YOU ARE PROMPTED TO DO SO AND HAVE NOT RECEIVED YOUR COURSE VOUCHER PLEASE CONTACT US.

Most of our customers will receive a “Welcome Box” or package with your machine. See below for important STEPS to follow for TRAINING and SUPPORT.

Step 1: Open Box

Step 2: Make Sure to Schedule Training

Set yourself up for success!  Training is vital and is free with your purchase from ColDesi.  We’ve found that people who go through our training courses are more successful and have fewer support questions.

 

The following training options are available depending on your equipment type:

 

 

Training Courses

These are self-paced courses consisting of video, text and downloadable lessons. These are often the MOST productive because you can view the videos or download the cheat sheets over and over.

A self-paced online training that may consist of videos, audio and downloadable files. These are designed for you to take at your own pace and provide a long-term resource for you to refer back to.

Below are the Training Courses available. Simply click the button to register for training and get started! If training was included in your purchase and you are prompted to purchase it when you follow the link below please enter your Voucher number or contact us. 

Live Online Training Classes

These are currently available only for select equipment purchases. They are live online versions of our in-house training classes. Intense, up to 8 hour classes that involve our expert trainer teaching to small groups online. You get to train on YOUR equipment!  Contact your Sales Rep for Details.

Live Online Training Classes are included with the following products.

  • Avancé 1501C
  • Avancé 1502
  • DTG M2

Click below for available dates and to learn more about your options:

In-House Training Classes

We offer structured, all-day and 2-day training classes on Avancé embroidery machines, DTG printers, CAMS Rhinestone Machines and the ProSpangle. Click on the button below to see a schedule of upcoming in-house training.

On-Site Training

Larger machines require some on-site installation, set up and training. If you have purchased one of the following please contact us at 877-793-3278 or email training@coldesi.com to schedule

  • Avancé 1504
  • Avancé 1506C
  • CAMS 1V-6P
  • Compress iUV1200s

Step 3: Review Ongoing Support & Learning Options

With any mechanical equipment or software we know:

  • Everyone needs help sometimes
  • You will usually need help when you have to get a job out

 

Because we know you can’t have a trainer with you at all times, we developed resources at www.support.coldesi.com that allows you to find answers yourself quickly.

Browse through these resources before you need them.  Because for nights, weekends or just during those busiest times the fastest way to get going again is to find a video or instructions on how to fix your exact problem.

If you can’t find the solution yourself, just fill out the form (a ticket) on the support website, and we’ll get back to you as soon as we can. You can also go here to fill out a support ticket: https://support.coldesi.com/open-a-ticket/

Sometimes it’s faster and easier to help fix your issue if we can SEE and HEAR what’s going on – so keep your included webcam near the machine in case a technician asks.

Step 4: What’s In The Box?

You’ll notice a few extra gifts from ColDesi in this box.

There’s a blank t-shirt for you to experiment with and a webcam with an extension cable which can help us diagnose technical issues quickly.  And, we’ve also included some microwave popcorn to feed your brain while you watch the Training Videos 😊

 

  • USB Drive – also called a thumb drive or stick, there’s a small drive in the box with one of our product logos on it. There is IMPORTANT documentation, instructions, video and sometimes software on that drive. KEEP IT SAFE, – You may need to use it for installation.
  • Webcam – allows our technicians to see and hear problems with your equipment when on support calls.
  • USB extender cable -for the Webcam
  • Blank T-Shirt – Sample of typical ringspun cotton shirt for embroidery or DTG practice.
  • Popcorn – Feed YOUR brain while you learn. (**do not consume if you have popcorn allergies)
  • There may be other items included depending on your equipment.