You may notice that the FIRST thing that any of our tech support personnel will ask during any help session is:
“Have you been to training?”
The reason they do that is simple; operating a DTF Printer, choosing the right supplies and actually producing transfers are all inter-related. So getting trained one problem at a time is a recipe for frustration, not success.
First, we’ve created a VERY complete video training course that will answer your questions about operations, maintenance and software. If you are a ColDesi customer you should already be registered for the training course here:
Please make sure you’ve completed the course before putting in a support ticket and refer to those lessons to see if your support question can be answered quickly there.
If you cannot find your answers there we are ready to help! Here’s what to do next:
How Support Works:
ColDesi has an advanced tech support ticketing system we use to make sure everyone gets the help they need as quickly as possible. When you complete the Ticket form it is put into the queue for the next available qualified technician. Because some days we get more support requests than others, and some problems take more time to solve than others, our response time varies.
TIP: Include a detailed description of the problem AND photos or videos if you can.
It’s VERY important to us that you get back up and running as quickly as possible, so you will hear from us as soon as possible.
Open that support ticket below and choose Direct to Film Or email [email protected]