877-793-3278 [email protected]

IMPORTANT: 

ALWAYS POWER OFF YOUR DTG G4 PRINTER BEFORE CHANGING THE PRINT HEAD CARRIAGE, BOARDS OR MAINTENANCE UNIT.

Frequently Asked Questions

Upgrading Firmware Chip on G4 Platen

DTG G4 | Ink Tubing Replacement

DTG G4 | Adjusting Platen Height

 

G4 | Replacing the Carriage Unit

DTG G4 | Changing the Encoder Strip

G4 | Lubricating Z-Lift Assembly

 

DTG G4 | Advanced Head Cleaning

DTG G4 | Changing the Vacuum Platen Board

DTG G4 | Fuse Box

If any of the following components are not functioning, always check the blade fuse box (located under the hood in the back left corner of the printer) for a solid red light. This indicates a blown blade fuse.

A – Vacuum Platen – 4 Amp
If there is no power coming to the Vacuum Platen Indicator Lights or Fans
B – Servo Drive – 3 Amp
If the platen will not move in or out of the G4 by either the screen or green button
C – Top Cover LED – 2 Amp
If there is no light on the inside of the hood but the light button has been pressed
D – Ink Mist Extraction – 2 Amp
If the ink mist extraction fans are not on when the heads are printing
E – SCB – 3 Amp
If the G4 screen is black and will not power on by pressing and holding the button
F – Green Load Button LED – 1 Amp
If the green load button is not glowing green

DTG G4 Fuse Box Image

 

Replacing Air Lever Sensor and Solenoid

DTG G4 | Replacing Feeler Sensor Board

DTG G4 | Updating Firmware and Extracting Log Files

DTG G4 | Maintenance Unit Not Functioning

DTG G4 | Ink Cartridge Chip Replacement

DTG G4 | Accessing the Display Panel

 

DTG G4 | Fixing Shaking Platen

DTG G4 | Changing the CTL Board

Changing Z-Lift DC Motor

Part 1

Part 2

Part 3

DTG G4 | Replacing Maintenance Unit

Resolving Cartridge Cover Open Error