877-793-3278 [email protected]

IMPORTANT: 

ALWAYS POWER OFF YOUR DTG G4 PRINTER BEFORE CHANGING THE PRINT HEAD CARRIAGE, BOARDS OR MAINTENANCE UNIT.

Frequently Asked Questions

PTM | Cleaning

Upgrading Firmware Chip on G4 Platen

PTM | Removing Clear Cover

 

PTM | Removing Top Cover

PTM – Replacing Potentiometer

Replacing Air Lever Sensor and Solenoid

DTG G4 | Fuse Box

If any of the following components are not functioning, always check the blade fuse box (located under the hood in the back left corner of the printer) for a solid red light. This indicates a blown blade fuse.

A – Vacuum Platen – 4 Amp
If there is no power coming to the Vacuum Platen Indicator Lights or Fans
B – Servo Drive – 3 Amp
If the platen will not move in or out of the G4 by either the screen or green button
C – Top Cover LED – 2 Amp
If there is no light on the inside of the hood but the light button has been pressed
D – Ink Mist Extraction – 2 Amp
If the ink mist extraction fans are not on when the heads are printing
E – SCB – 3 Amp
If the G4 screen is black and will not power on by pressing and holding the button
F – Green Load Button LED – 1 Amp
If the green load button is not glowing green

DTG G4 Fuse Box Image

 

DTG G4 | Changing the Vacuum Platen Board

DTG G4 | Advanced Head Cleaning

Changing The Print Head

Part 1

Part 2

Replacing Feeler Sensor Board

Replacing Maintenance Unit

PTM | Cleaning the Nozzle Solenoid

Changing Z-Lift DC Motor

Part 1

Part 2

Part 3

DTG G4 | Changing the CTL Board

DTG G4 | Fixing Shaking Platen

DTG G4 | Accessing the Display Panel

 

DTG G4 | Ink Cartridge Chip Replacement

DTG G4 | Maintenance Unit Not Functioning

DTG G4 | Updating Firmware

Resolving Cartridge Cover Open Error