877-793-3278 [email protected]

IMPORTANT: 

ALWAYS POWER OFF YOUR DTG G4 PRINTER BEFORE CHANGING THE PRINT HEAD CARRIAGE, BOARDS OR MAINTENANCE UNIT.

Frequently Asked Questions

Upgrading Firmware Chip on G4 Platen

Replacing Air Lever Sensor and Solenoid

DTG G4 | Fuse Box

If any of the following components are not functioning, always check the blade fuse box (located under the hood in the back left corner of the printer) for a solid red light. This indicates a blown blade fuse.

A – Vacuum Platen – 4 Amp
If there is no power coming to the Vacuum Platen Indicator Lights or Fans
B – Servo Drive – 3 Amp
If the platen will not move in or out of the G4 by either the screen or green button
C – Top Cover LED – 2 Amp
If there is no light on the inside of the hood but the light button has been pressed
D – Ink Mist Extraction – 2 Amp
If the ink mist extraction fans are not on when the heads are printing
E – SCB – 3 Amp
If the G4 screen is black and will not power on by pressing and holding the button
F – Green Load Button LED – 1 Amp
If the green load button is not glowing green

DTG G4 Fuse Box Image

 

DTG G4 | Changing the Vacuum Platen Board

DTG G4 | Advanced Head Cleaning

G4 | Lubricating Z-Lift Assembly

 

DTG G4 | Changing the Encoder Strip

G4 | Replacing the Carriage Unit

DTG G4 | Adjusting Platen Height

 

DTG G4 | Ink Tubing Replacement

Replacing Feeler Sensor Board

Replacing Maintenance Unit

Changing Z-Lift DC Motor

Part 1

Part 2

Part 3

DTG G4 | Changing the CTL Board

DTG G4 | Fixing Shaking Platen

DTG G4 | Accessing the Display Panel

 

DTG G4 | Ink Cartridge Chip Replacement

DTG G4 | Maintenance Unit Not Functioning

DTG G4 | Updating Firmware and Extracting Log Files

Resolving Cartridge Cover Open Error