“Have you taken your training course?”
The reason they do that is simple: 97% of questions are answered during the self-paced training course on Digital HeatFX and/or Print Optimizer – so the vast majority of issues with an end result are a process issue, not a product issue.
That’s why training is SO IMPORTANT
Calling tech support is not the best way to get trained on how to do something!
How Support Works:
ColDesi has an advanced tech support ticketing system we use to make sure everyone gets the help they need as quickly as possible. When you complete the Ticket form it is put into the queue for the next available qualified technician. Because some days we get more support requests than others, and some problems take more time to solve than others, our response time varies.
TIP: Include a detailed description of the problem AND photos or videos if you can.
It’s VERY important to us that you get back up and running as quickly as possible, so you will hear from us as soon as possible.
So, visiting our training site at http://training.coldesi.com, or the open a ticket link at the top of this page so you get back to printing!
There are a few videos below just to help make sure you’re set up properly. All are also available in the self-paced training.
Compress UV | Flushing The Machine
Compress UV | Replacing the Release Mechanism
Compress UV | Replacing the Print Head
Compress UV | Accessing The Main Board
Compress UV | Changing The Dampers
Compress UV | Daily Maintenance
Compress UV | Performing an Ink Charge
Compress UV | PF Adjustment
Compress UV | Bidirectional Alignment
Compress UV | Rotary Adapter
Compress UV | 600/1200 Maintenance
Compress UV | 600/1200 User Manual
How to Improve UV Printer Ink Adhesion
Adhesion is one of the most important aspects of printing with any UV printer or ink set. This article explains why and the different products and processes available.Learn More About Adhesion