SUCCESS!!

Thanks for using our support system; you’ve come to the right place.

First of all, did you know that we have HUNDREDS of support videos specifically designed to answer the questions you’ve got about maintenance, error codes, troubleshooting – there’s a good chance there’s a video that can solve the issue you’re having right now – no waiting! Please visit http://support.coldesi.com and see if there’s a video there that might help.

If you find your answer, just let us know! If not, don’t worry, we’ll send you an email or call about your issue as soon as we can.

Your request Id is important for you to know.  Should you call us with questions before a technician calls you back we will ask you for this number to reference the open ticket.

You should also know that we will attempt to call you twice before closing the ticket.  If we miss you and your ticket is closed and the issue persists simply reply to the closed ticket notification email stating that you would like to reopen the ticket and we will attempt to contact you again.

Your support ticket is tracked by your email address, so please use the same one every time!

Your patience is appreciated.

Sincerely,
The ColDesi Support Team