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Frequently Asked Questions

How do I register my Printer?

Go to this link. Select “Color Page Printer” under Technology and “pro920WT” under Model. The serial number is located on a white sticker on the back of the printer.

Where do I find the correct driver?

Go to this link. Select “Color Page Printer” under Technology and “pro920WT” under Model. Select compatible driver. -OR- Call the OKI Pro Color Holtline at 855.654.6777 for assistence.

What do I do if my Printer is recognized as a USB Device INSTEAD of a Printer?

Turn printer off. Under “Devices and Printers” right click on the device and select “Remove Device”. Turn printer on and wait for it to initialize. The printer should pop up under the Printers category after a few minutes. If problem persists, call the OKI Pro Color Holtline at 855.654.6777 for assistence.

What are the correct print settings on my computer?

Paper Size: Tabloid; Media Type: Transparency; Quality: Fine Detail (600 x 1200) or Photo (Multi-Level); Output Bin: Stacker Face Up; Print Mode: White On

What are the correct “color darkness” settings?

Cyan = 0, Magenta = +2, Yellow = +1, White =-3. Using the arrows on the control pannel, go down to “Calibration” and hit Enter. Arrow down to desired color darkness and hit enter. Use the up or down arrow to enter the correct number and hit enter.

What is the factory reset password?

The “Admin Setup” menu will require a password. The factory set password is aaaaaa. Hit the up arrow and enter once to input one “a”. Repeat five times and hit enter again.

How do I set the IP address for the Printer?

Amin Setup -> Network Setup -> IP Address Set -> Manual -> Enter

How do I print a Raster/Bitmap image with a transparent background?

CorelDraw: Import the file and print. Illustrator: Open Illustrator files in Photoshop and use following proceedure.

In Photoshop:

  1. Open your file
  2. Click the background area of the image using the Magic Wand tool
  3. Go to Selectand choose Inverse
  4. Go to the Pathswindow. Click on the Paths Arrowand then Make Work Path
  5. Input the value of Toleranceto 0.5
  6. Click on the Paths Arrow and choose Save Path
  7. Click OK to save Working Path as Path 1
  8. Click on the Paths Arrow and click on Clipping Path
  9. Click OK to select Path 1 as Clipping Path and save your file
  10. Click on Print

How do I unbox the Printer?

Click here for video instructions.

Which side of the “A” film goes up in the MPTray?

The matte/coated side gets installed in the MPTray facing up, with the shiny side down.

How do I clear a “Tray 1 Empty” error?

Install regular copy paper in Tray 1 to clear error. This clears the error and can be used for periodic cleaning cycles.

When do I run a cleaning cycle and how do I do that?

Cleaning cycles should be run using regular 8.5″x 11″ copy paper if smudging or random flecks of toner appear on printed sheets and if any different media is used that fails to print correctly. On the printer control panel go to Print Information -> Demo Page -> Cleaning Page -> Execute. Repeat until all sheets in the cleaning cycle come out clean on both sides.

Why is my printer not printing?

If the printer control panel says:

Change Paper in MPTray

Then you should press the ONLINE button to print

To disable this Media Check feature so it won’t happen again, turn it off in Printing Preferences.

If the printer control panel says:

Ready to Print

Then the IP address may have changed when power it off. See “How do I set the IP Address on my printer?” to set manually.