Change the Needle Follow the video and swap out the needle that is giving you problems. Then sew out the design again. Did the new needle solve the issue? Choose your answer below Yes ...
Needle Installation It CAN be a little tricky sometimes installing needles correctly. You must pay attention to which way the groove is facing. Please review this video and see if that helps. Was that the issue? Fixed? Choose your answer below Yes ...
Checking the Rotary Hook This is the LAST step before getting in touch with Support. We hope it works too! Follow this video to check for burrs on the rotary hook and then check the hook timing. Resew your design. Did it work? Choose your answer below...
Check Your Thread Path Follow this video and check your thread path for the needle(s) that are shredding thread. You’re looking for cracks or burrs in the eyelets. Resew your design. All fixed? Choose your answer below Yes ...
