You may notice that the FIRST thing that any of our tech support personnel will ask during any help session is:
“Have you taken your training course?”
The reason they do that is simple: 97% of questions are answered during the self-paced training course on Digital HeatFX and/or Print Optimizer – so the vast majority of issues with an end result are a process issue, not a product issue.
That’s why training is SO IMPORTANT
Calling tech support is not the best way to get trained on how to do something!
If you haven’t done your complete training course yet, please do that here. Once you have completed that, please fill in the request form on this page and we’ll answer as soon as possible.
How Support Works:
ColDesi has an advanced tech support ticketing system we use to make sure everyone gets the help they need as quickly as possible. When you complete the Ticket form it is put into the queue for the next available qualified technician. Because some days we get more support requests than others, and some problems take more time to solve than others, our response time varies.
TIP: Include a detailed description of the problem AND photos or videos if you can.
It’s VERY important to us that you get back up and running as quickly as possible, so you will hear from us as soon as possible.
So, visiting our training site at http://training.coldesi.com, or the open a ticket link at the top of this page so you get back to making custom apparel!
Print Optimizer Support
Start Here:
Print Optimizer Dongle Install – 9541
At the end of this lesson, the learner will be able to:
- Insert the dongle into a USB port on their computer.
- Locate the zipped file on the ColDesi Support website.
- Download and extract the contents of the zipped folder to install the software.
- Navigate through the process of installing the software.
- Navigate through the process of setting up the software once it has been downloaded.
- Choose the 9541 printer under the Queue Manager menu.
Print Optimizer Dongle Install – 8432
At the end of this lesson, the learner will be able to:
- Insert the dongle into a USB port on their computer.
- Locate the zipped file on the ColDesi Support website.
- Download and extract the contents of the zipped folder to install the software.
- Navigate through the process of installing the software.
- Navigate through the process of setting up the software once it has been downloaded.
- Choose the 8432 printer under the Queue Manager menu.
Support:
Print Optimizer | Activate or Transfer Software
Working with SVG Files (Cutter Users)
If you are migrating files from using a Cricut or Silhouette or some other vinyl cutter you may run into issues when importing an SVG file into Print Optimizer.
The software you’re using for the cutter is often reading the OUTLINE as the vector and it doesn’t always save the color profile information when you save or export. That is why it is best to export them from a professional program like Adobe or Corel.
It is the difference between a cut file and a print file.